Privacy Policy
Effective Date: August 29th, 2023
Last Updated: September 24th, 2024
At Black Diamond Cabin, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when booking directly through our website powered by Lodgify, with payments processed by Stripe.
1. Information We Collect
When you make a booking, we may collect the following information:
- Personal Information: Name, email address, phone number, and postal address.
- Booking Information: Stay dates, number of guests, and any special requests.
- Payment Information: Credit card details, securely processed via Lodgify using Stripe.
2. How We Use Your Information
We use your information to facilitate your booking and enhance your experience:
- Booking Confirmation: To confirm your reservation and provide booking-related communication.
- Communication: To send essential information about your stay and respond to inquiries.
- Payment Processing: Payments are processed securely through Lodgify, which uses Stripe as its payment processor.
- Marketing Communication: If you have opted in, we may use Mailchimp to send promotional content or updates.
- Legal Compliance: To meet any legal obligations or address disputes.
3. Cookie Policy
We use cookies to improve your browsing experience:
- StatCounter: To track website traffic and usage behavior for analytics purposes.
- Lodgify Cookies: Used to manage your booking preferences and enhance user experience.
You can disable cookies in your browser settings, but this may impact site functionality.
4. Data Sharing
We may share your personal data with third parties only in the following circumstances:
- Lodgify: For booking management, as described in their Data Processing Addendum.
- Stripe: For secure payment processing.
- Service Providers: Partners assisting with services such as cleaning and maintenance.
- Legal Authorities: If required by law or in response to legal requests.
5. Data Security
We take reasonable precautions, including encryption and access controls, to protect your personal information. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to provide services or as required by law. You can request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us at:
8. Third-Party Policies
Please review the privacy policies of the third parties we use:
