Booking Policies
The Black Diamond Cabin is operated by Black Diamond Cabin Sasquatch Ltd. The cabin is registered with the BC Short Term Rental Registry (registration number: H591839360).
1. Payments
- 100% of the booking cost is due at the time of booking.
- Payments are processed through our booking platform, Lodgify, and securely handled by Stripe.
- For more details on Stripe’s terms, please refer to Stripe’s Services Agreement.
- All payments are made in Canadian Dollars (CAD).
2. Cancellations
- If you cancel 5 days or more before your scheduled arrival, you will receive a 100% refund of all prepayments.
- If you cancel within 5 days of your scheduled arrival, you will receive a 50% refund of all prepayments.
3. Damage Deposit
- A pre-authorization of $300.00 will be placed on the guest’s credit card 1 day before arrival. This is a hold, not a charge, and will cover any potential damages or extra charges incurred during the stay.
- The pre-authorization will be released within 24 hours after departure, provided no damage is found and no additional charges are incurred.
- In the event of damage to the property, missing items, or excessive cleaning required, a portion or all of the security deposit may be used to cover the costs. Guests will be notified of any charges within 24 hours after departure.
Cabin Rules
- No Smoking, Pets, or Parties: Strictly prohibited. Violations may result in the immediate cancellation of your stay without a refund. PLEASE NOTE: We do allow pets upon approval; however, you must contact us in regard to the breed and temperament of your pet and receive written approval prior to your stay. Failure to do so could result in a $150 pet fee.
- Quiet Hours: From 10:00 PM to 8:00 AM.
- Children: Supervise children around the fireplace, stairs, and hot tub.
- Security Cameras: There are limited cameras outside the house and in the garage for safety purposes. There are no cameras within the property or over the hot tub.
- Garage: Avoid prolonged garage door openings to maintain heating (garage is heated).
- Owner’s Closets: Private locked closets are off-limits to guests. Tampering with the locks or opening the doors will incur a $300 fee.
- Fire Extinguishers: These are located in the kitchen pantry closet by the laundry machine and basement mudroom above the drying rack.
Check-In and Check-Out
- Check-in: 4:00 PM
- Check-out: 11:00 AM
- Early check-ins or late check-outs are available upon request but are subject to availability.
Guest Capacity & Sleeping Arrangements
- Accommodates: Up to 12 guests
- Sleeping arrangements:
- 1 king bed
- 4 queen beds
- 1 double trundle bed
- Linens and tableware: Provided for up to 12 guests.
Facilities
- 3 full bathrooms, 1 half bathroom
- Dining: Table seating for 8, bar seating for 4
- Hot tub: 6-person capacity
- Kitchen amenities: Includes a full range of dishes, utensils, appliances, and cleaning supplies.
- Entertainment: Games and puzzles are available for your enjoyment.
Arrival
- 24-48 hours before your arrival, you will receive the door code for access to the cabin. In case you run into issues with the doorcode, we have a lockbox with keys.
- Access the cabin through the lower-level door using the provided code.
Departure
- Bag all garbage and place it in the garage.
- Ensure lights, TVs are turned off, and all doors are locked.
- Confirm closure of windows and doors via the alarm panel.
Wi-Fi & Cell Service
- Wi-fi name and password are located on the fridge in the cabin.
- There is limited cell service within the cabin and the Sasquatch Mountain area. Limited cell service can be found on the balcony and outside front of the cabin.
Fireplace & Heating
- The house is primarily heated via a forced-air furnace.
- Use the fireplace only if familiar with its operation. Monitor closely to prevent smoke issues.
- Burn only dried wood; do not burn garbage.
- Indoor and outdoor firewood is supplied during your stay.
Hot Tub Guidelines
- Check the hot tub temperature upon arrival and set it to your desired temperature.
- Ensure the lid is securely shut when not in use.
- No glass cups in or around the hot tub.
- Shower before each use.
Power Outages
- In case of a power outage, the automatic generator will start and power the entire house.
BBQ
- The BBQ is located on the balcony. Remember to turn off the propane tank after use.
Parking
- Park near the home but off the street to allow for snowplow access in winter.
- It’s recommended to back down the driveway, especially in winter conditions.
- There is a level 2 EV charger in the carport. Please hang up the cord after each use.
Road & Weather Conditions
- Sasquatch Mountain has steep gravel roads with sharp turns.
- In winter, vehicles must be equipped with winter tires and carry chains. A 4×4 vehicle is recommended for snow.
- The area is secluded, so ensure you bring all necessary food and provisions for your stay, as there are no nearby grocery stores.
If you have any further questions about our booking and cancellation policies or general cabin rules, please get in touch with us.
